The Monday Brief Every week: what your customers asked for, what they couldn't find, and the one fix worth making first. See a brief →
ProblemHow it worksSafe to go liveIntelligenceFree auditPricingBlogDocs
Docs / Getting Started / What AskVio Does

What AskVio Does

AskVio is the intent layer for your website. It answers visitors' questions from your own pages, documents and product catalog, and it records every question it hears, including the ones your site couldn't answer. Each week it turns them into a short list of what customers asked for and couldn't find, so you know which product, page or policy to fix first.

How it works

  1. Answer. Visitors ask in their own words and language. AskVio answers only from your content, with links and product cards. When your content doesn't cover a question, it says so instead of guessing.
  2. Capture. Every question is recorded. Questions the site couldn't answer become failed searches; requests for products you don't carry become unmet demand. Personal data is removed before anything is analysed.
  3. Rank. Questions are grouped by meaning into topics that AskVio learns for your site and keeps stable over time. The Intelligence dashboard and the weekly Monday Brief show what came up most and what to fix first.
  4. Measure. Every interaction is sent to your Google Analytics 4 as an event, so you can compare visitors who asked with those who didn't in your own reports. When you fix a gap, AskVio measures whether it comes up less.

What you get

  • For visitors: instant, sourced answers on every page, product suggestions from your catalog, and an honest "we don't carry that" when it's true, with the option to be notified if you add it.
  • For your team: the Intelligence dashboard, the Monday Brief email, Notify me lists, and a Fixes report that verifies whether a change worked.
  • For your analysts: structured GA4 events, a user property that marks visitors who asked a question, and question topics you can use for audiences.

Who uses it

  • Ecommerce teams whose catalog generates questions (sizes, formats, compatibility, ingredients) and who want evidence for range and content decisions.
  • Agencies that manage several client sites and want a monthly "what your customers asked for" report.
  • Support and content teams that want to see which answers are missing from the site.

What AskVio is not

  • Not a chatbot that counts conversations: the output is a ranked list of decisions.
  • Not a helpdesk: it works next to the support tools you already have.
  • Not tied to one platform: one script tag works on Shopify, Shopware, WooCommerce, Magento or a custom site.

AI assistants such as ChatGPT can query the same knowledge through WebMCP, and their questions land in the same reports.