Intelligence

What visitors and AI agents asked, what your site couldn't answer, and what to fix first.

Channel

Intelligence brief · Monday Brief settings

Reading this period's conversations…

Intent layer

Every question, from every input, answered or captured as a gap

Flow for this period

—Failed intent rate

—Questions heard

Inputs

Answer

Gaps

Outputs

Website widget

AI agents · WebMCP—

Site searchComing soon

Transcript importImport a file

Answered confidently—

Refused and logged—

Content gaps—

Product gaps—

GA4 events—

Notify-me list—

Monday Brief—

Gaps to fix—

Alerts & audiencesSpikes to Slack, GA4 audiences

Soon

Answered means the assistant answered without falling back to an honest refusal. Every report on this page uses the same definition.

Ranked gaps

Unanswered questions and products you don't carry, in one list ranked by asks

Gap list

#	Gap	Type	Asks	Trend

Mark a gap as fixed and AskVio compares how often it comes up in the 4 weeks before and the weeks after. A fix is verified when it comes up at least 50% less.

Agents ask too

WebMCP tool calls from AI assistants, in the same gap list as human questions

Client breakdown

Engagement

Widget conversations for the selected dates

Users

Messages

Answer quality

Confidence distribution and AI performance

Answer confidence

—

High (>75%) Medium (50–75%) Low (<50%)

AI performance

Widget interactions

Clicks inside the human widget

Suggestion chips

—

Suggestion	Clicks

Source links

—

Link	Clicks

Product cards

—

Product	Clicks

What is WebMCP? A browser API that lets AI assistants call tools on your page instead of reading raw HTML. AskVio registers ask_site, search_site and get_source, so a visiting agent gets the same first-party answers as a human, and its questions land in the same gap list.

Manage in Security → AI Agent Access

0

Agent queries

0

Unique agent sessions

0%

No-answer rate

0 ms

Avg tool latency

Channel traffic over time

HumanAgent

Agents

Agent	Queries	Share

Agents are named only when the client discloses an identity. Undisclosed traffic appears as Browser agent. This is normal WebMCP behaviour.

Top agent intents

Intent comes from the question text. Questions that match no specific pattern count as General.

Sources requested by agents

Source	Requests

Question clusters

#	Question cluster	Asks	Trend	Change

Questions are grouped by meaning, not by keyword, in every language. Change compares the second half of the selected dates with the first.

—

Conversations refused

—

Failed intent rate

—

Open clusters

—

Product asks → Unmet demand

Failed clusters

Cluster	Type	Asks	Avg confidence	Last seen	Action

Content gaps get an answer you add in Data → Instructions. Product requests move to Unmet demand.

—

Product gaps

—

Asks

—

Notify-me sign-ups

—

Also unanswered

Offer "Notify me"When a visitor asks for something you don't carry, the widget offers to email them if you add it.

Best catalog match shows how close the request is to something you sell: a close match is usually a size or variant gap, a distant one is a new product.

Fixes

Gap	Fixed on	Before	Since	Change	Status

How often each gap came up per week in the 4 weeks before the fix, and since. A fix is verified when it comes up at least 50% less, measured over at least a week.

Rising

Falling

Compares the first and second half of the selected dates. Topics with too few asks are left out, so quiet weeks don't show as −100%.

Most cited sources

#	Source	Cited	Trend	Change

High-citation sources carry your knowledge base. Sources that are indexed but rarely cited may be outdated, or the answers they hold are missing.

Widget funnel

Human traffic

The drop at Answered confidently is the same failed intent rate reported on the overview and in Failed searches.

Health score

Retrieval quality

—

Weighted confidence · 50%

Answer rate

—

Answered confidently · 35%

Response speed

—

Average · 15%

Health trend

Daily score for the selected dates

Quality evaluation

Scored by an independent AI judge on a sample of conversations

Faithfulness

—

Answer grounded in your content

Answer relevance

—

Answer addresses the question

Evaluated

—

conversations scored

Languages

Intents

Topics

Products mentioned

Mood

Delivery

Send the Monday BriefTurn off to pause the email for everyone on this site.

Recipients

Send on

What's in your brief

Preview

SubjectMonday Brief

Built from the dates selected above. The email itself always covers the previous 7 days.

Customization

Every change shows in the preview on the right and saves to test until you publish.

Data

Sources feed your knowledge base. Open any row to see what's indexed.

Only in test —records

Crawlers

Scan your site and keep pages and products indexed.

Crawler	Status	Pages	Products	Records	Agent	Modified

Documents

PDFs, docs and spreadsheets AskVio can answer from.

Document	Records	Agent	Modified

Suggestions

Starter questions shown in the widget. Style them in Customization.

Suggestion list0/5

Drag to reorder. Up to five suggestions; the first ones show on narrow screens. Try them in the preview on the right.

Transcript import

Bring an export from your current chat, help desk or site search. AskVio reads it once and shows what visitors asked for and couldn't find. Nothing keeps syncing: the widget stays the live source. How it works

Import an export

—

Drop a file or choose one CSV, JSON, JSON Lines or text, up to 8 MB

Reads exports from

IntercomZendesk Chat & ticketsChatbaseTidioLiveChatGorgiasCrispGA4 search termsAlgolia searchesAny CSV with a message column

Where do I find the export?

Intercom: the Conversations API or the S3 / Google Cloud export (JSON). Inbox CSVs have no message text.
Zendesk: Chat API history (JSON), the full ticket JSON export, or .txt transcripts.
Chatbase: conversations from the API or dashboard export (JSON).
Tidio: Inbox › conversation › Transcript preview › Export to CSV.
GA4: Reports › Engagement › Events › view_search_results, add the Search term dimension, then Share › Download CSV.
Algolia: Analytics › No results (or Searches) › Download CSV.

Privacy: emails, phone numbers and card numbers are removed before analysis, large files are sampled evenly across their dates, and the transcripts are deleted once the report is ready.

Imports

No imports yet.

Instructions

Guidelines that are always part of the assistant's prompt.

Instruction	Preview	Agent	Modified

RAG Evaluation

How many conversations the AI judge scores for faithfulness and relevance.

Sample rate20%

0% (off)Plan max 20%100%

At 20%, about 1,000 of your 5,000 monthly conversations are scored. Each costs about $0.00023.

Danger zone

Delete every crawler, document and instruction on this site. Suggestions and customization stay. This can't be undone once published.

Security

Control where the widget runs, what AI agents can do, and when AskVio is allowed to answer.

Origin allowlist

Restrict where your widget can run, whatever the installation method.

Enable origin allowlistRequests from other origins are rejected.

AI Agent Access

Let browser assistants use your public website knowledge through WebMCP tools.

Tools only work while an assistant is browsing your site. Ordinary searches from ChatGPT or Claude don't load page-defined tools.

Enable WebMCPExpose AskVio tools on the websites below.

Allowed websitesWhere the widget is installed. Protocol and hostname only, no paths or wildcards. Don't add ChatGPT or Claude addresses.

ask_site

Ask questionsAgents get an answer from public website knowledge.

search_site

Search knowledgeAgents retrieve relevant public content.

analytics

Track agent interactionsRecord agent queries and outcomes in Intelligence. Turn off to stop collecting agent traffic; agent questions still count toward your monthly limit.

Applies immediately, no publish needed

Test your setupIn your browser console, on your site

WebMCP is available
```
document.modelContext
```
ExpectA ModelContext object, not undefined.
AskVio registered its tools
```
AskVio.getWebMcpStatus()
```
Expect{ enabled: true, tools: ['ask_site', 'search_site', 'get_source'] }
Tools as an agent sees them
```
await document.modelContext?.getTools()
```
ExpectA list with ask_site, search_site and get_source.

If document.modelContext is undefined, the widget hasn't loaded or the origin isn't in the list above.

Trust controls

Set how confident AskVio must be before it answers.

Answer trust controlsBelow the threshold, AskVio refuses honestly and logs a failed intent. Off: every question gets an answer.

Version Control

Every publish creates a production version you can inspect or load back into test.

Pending in test

Not live yet. Publish to ship them together.

Published versions

Version	Published	Title	By

Functions

Actions the AI can suggest. Nothing runs until the visitor clicks.

Only in test

Turn answers into actions

Functions turn an answer into an action, like "Talk to our team" or "Notify me". The AI suggests one; the visitor clicks; your handler runs.

Function name

1 · AI suggestsWhen the description matches the conversation.

2 · Visitor clicksThe button appears under the answer.

3 · Handler runsYour code receives the parameters.

Identity

Namesnake_case, used in logs

When to suggestThe AI reads this to decide

Button label

HandlerFunction on your site

Parameters · JSON schema

Agents

Focused assistants with their own prompt and data sources.

Only in test

Default Agent

Answers every visitor and always uses every crawler, document and instruction. Create an agent to give a page or audience its own prompt and sources, then pass its ID in the embed.

Agent name

Identity

Icon

Title

DescriptionShown to your team only

Agent IDPass as agentId in the embed

-

Instructions

Initial promptSets the agent's role

Resources

Custom instructions · only for this agent

Integrations

Connect AskVio to the tools where decisions get made.

BigQueryIntent as a dimension on every session, for your own models.Soon

KlaviyoSend Notify-me sign-ups straight to a list.Soon

SlackAlerts when a gap spikes, like "delivery questions tripled".Soon

Integrations are included on Pro plans and above.

Installation

Add AskVio to your site. Pick the method that fits your team.

Client ID demo

Via Code

Paste before the closing </body> tag.

Good forSmall sites where you can edit the HTML.

Keep in mindChanges need a developer.

AgentOmit agentId to use the default agent.

<!-- AskVio -->
<script src="https://askvio.web.app/widget.js"></script>
<script>
(function(){
  window.askvioWidget.init({
    clientId: 'demo',
    agentId: 'default'
  });
})();
</script>

Via Tag Manager

Recommended for most sites.

Good forTurning the widget on or off and choosing pages without a deploy.

Keep in mindNeeds access to your tag manager container.

New tag
Create a Custom HTML tag in your container.
Paste
Copy the snippet below into the tag editor.
Trigger and publish
Set the trigger to All Pages, then publish the container.

AgentOmit agentId to use the default agent.

<!-- AskVio -->
<script src="https://askvio.web.app/widget.js"></script>
<script>
(function(){
  window.askvioWidget.init({
    clientId: 'demo',
    agentId: 'default'
  });
})();
</script>

Via API

Build your own interface on top of AskVio.

Good forCustom interfaces, apps, or several widgets on one site.

Keep in mindMore development work.

API keyav_live_••••••••••••••••Show

curl -X POST https://askvio.web.app/api/search -H 'Content-Type: application/json' -d '{"clientId":"demo","query":"Hello"}'

Endpoints

Endpoint	Method	What it does
/api/search	POST	Ask a question and get an answer with sources.
/api/ingest	POST	Submit URLs or sitemaps to crawl and index.
/api/crawls	GET	List past crawl jobs.
/api/documents	POST	Upload a PDF or other file to index.
/api/config	GET	Fetch the widget configuration.

Common parameters

clientId: Your site identifier
query: The question, for /api/search
apiKey: Key for authenticated requests

Response · /api/search

{
  "answer": "string",
  "sources": [
    { "type": "page", "url": "https://example.com", "title": "Page title" }
  ]
}

Billing

Usage this month and the plans available.

Usage

Human and agent queries share the limit

—

0queries

0 / 0

Crawlers0 / 0

Documents0 / 0

Instructions0 / 0

Functions0 / 0

Plans

Billed monthly in USD. Change any time.

Current plan

Free

$0

Evaluate AskVio on a real site. No card needed.

100 AI queries/mo
1 crawler · 30 pages
1 document upload
1 website
AI agent access (WebMCP)
Intelligence dashboard
Version control & test/prod
Widget customization
AskVio branding shown

Current plan

Pro

$49/mo

For teams ready to ship a production AI widget.

5,000 AI queries/mo
5 crawlers · 200 pages
20 document uploads
1 website
3 functions · agents
AI agent access (WebMCP)
Google Analytics
No AskVio branding
Intelligence dashboard
Version control & test/prod
RAG evaluation (20% sample)

Current plan

Business

$99/mo

For growing companies with real traffic and teams.

20,000 AI queries/mo
15 crawlers · 1,000 pages
50 document uploads
Up to 3 websites
Unlimited functions
AI agent access (WebMCP)
Intelligence dashboard
No AskVio branding
Team members
RAG evaluation (50% sample)

Current plan

Agency

$249/mo

Manage up to 15 client sites from one dashboard.

50,000 AI queries/mo
Unlimited crawlers & pages
Unlimited documents
Up to 15 websites
Unlimited functions
AI agent access (WebMCP)
Intelligence dashboard
No AskVio branding
Priority support
RAG evaluation (100% sample)

Current plan

Enterprise

Custom

Unlimited scale, API access, SLA, and dedicated support.

Unlimited queries & sites
Unlimited crawlers & docs
Full API access
AI agent access (WebMCP)
Custom integrations
Dedicated CSM
SLA & priority features
No AskVio branding
Team members
RAG evaluation (100% · configurable)

Terms of Service, Privacy Notice & Refund Policy

Team

Your workspace, who can access it, and account actions.

Workspace

Website nameShown in the site switcher and emails

Members

Member	Role

Owner manages billing, members and can delete the site · Member works on everything else.

Danger zone

Delete website. Removes this site, its data and history. Only owners can do this.

Delete account. Permanently deletes your AskVio account and leaves every workspace.

Reach us

Pick a topic and write to us. We read every email.

Support

We reply to every question within two business days.

support@askvio.app

Feedback

Tell us what works and what doesn't. Every email gets read.

feedback@askvio.app

Feature request

Suggest the next thing AskVio should do.

newfeatures@askvio.app

Let's start

Intelligence

Intent layer

Flow for this period

Ranked gaps

Gap list

Agents ask too

Top agent questions

Client breakdown

Engagement

Users

Messages

Answer quality

Answer confidence

AI performance

Widget interactions

Suggestion chips

Source links

Product cards

Channel traffic over time

Agents

Top agent intents

Top agent questions

Sources requested by agents

Question clusters

Failed clusters

Fixes

Rising

Falling

Most cited sources

Widget funnel

Health trend

Quality evaluation

Languages

Intents

Topics

Products mentioned

Mood

Delivery

What's in your brief

Preview

Customization

Theme presets

Chat background

Widget layout

Chat

Search box

Suggestions

Product card

Function button

Link card

Widget branding

Data

Crawlers

Documents

Suggestions

Transcript import

Import an export

Imports

Import report

Instructions

RAG Evaluation

Danger zone

Security

Origin allowlist

AI Agent Access

Trust controls

Version Control

Pending in test

Published versions

Functions

Function name

Agents

Agent name

New Agent

Integrations

Installation

Via Code

Via Tag Manager

Via API