Troubleshooting Enterprise
| Response | Meaning and fix |
|---|---|
401 | Missing or invalid API key or widget initialization token. Check the x-api-key header. |
402 quota_exceeded | The site reached its monthly question limit. Upgrade, or wait for the count to reset on the 1st (UTC). See Plan limits. |
403 | The request's origin isn't on the allowlist, or the feature (for example WebMCP) is turned off for the site. |
429 | Rate limit reached (per IP, per site or per origin). Retry after a minute; if it persists, check Advanced Security. |
| Answers say "I don't have information" | The content isn't indexed yet, or your answer trust threshold is high. Check that crawls finished and cover the page. |
| Slow responses | Typical answers take 2–5 seconds. Long or very broad questions take longer. |
If problems continue, contact support@askvio.app with the time of the request and, for API calls, the metadata.requestId from the response.