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Silent Demand Audit · free

9 shoppers asked for coffee capsules. The shop never knew.

Your chat tool, help desk and site search already hold the questions customers asked and didn't get answered. Send us the export. You get them back ranked, with the one fix worth making first.

  • No install. An export from Intercom, Zendesk, Chatbase, Tidio, LiveChat, Gorgias or Crisp, or your GA4 / Algolia search terms.
  • Report in minutes, on this page and in your inbox, in the same format as our weekly Monday Brief.
  • We keep the report, not the transcripts. Emails and phone numbers are removed before analysis; the file is deleted once the report is ready.
Start the free audit Book a 30-minute call
Sample briefDemo data · our demo store, Roast & Origin
AskVio
Monday Brief · 21 Sep – 27 Sep
What customers asked Roast & Origin this week

Visitors asked most about espresso blends and brewing gear. Coffee capsules were requested 9 times and aren't in the catalog, and the subscription plan went unanswered in 6 conversations. This week, publish a subscription page and decide whether to stock capsules.

202questions
81%answered
20unanswered
Asked for, not in your catalog
coffee capsules9 asks
subscription service7 asks
cold brew4 asks
Questions the site couldn't answer
subscription plan"can I get a bag every two weeks?"6×
return policy2×

Every number comes from questions customers typed. Nothing is estimated from page views.

How it works

One file in, one ranked list out

The audit reads what customers typed, groups questions that need the same answer, and separates products you don't carry from information your site doesn't give.

  1. Export the last 30 to 90 days from your chat tool, help desk or site search. CSV, JSON or text, up to 4 MB.
  2. Upload it here. We read up to 150 conversations or 1,000 search terms, sampled across the period.
  3. Get the report here and by email: top gaps with counts, what visitors asked most, and the first fix.
  4. Book a walkthrough if you want to go through it together. Thirty minutes, no slides.

Under about 5,000 monthly visitors the report will be thin. Send it anyway if you have a few months of chats.

No export? Book a call and we set up the AskVio script on your site for 30 days instead.

Read the documentation: every supported tool, how to export from it, what's in the report and how your data is handled.

IntercomZendeskChatbaseTidioLiveChatGorgiasCrispGA4 search termsAlgoliaAny CSV with a message column
Where do I find the export?
  • Intercom: the Conversations API or the S3 / Google Cloud export (JSON). Inbox CSV exports have no message text.
  • Zendesk: Chat history from the Chat API (JSON), the full ticket JSON export, or .txt transcripts.
  • Chatbase: conversations from the dashboard or API (JSON).
  • Tidio: Inbox › conversation › Transcript preview › Export to CSV.
  • GA4: Reports › Engagement › Events › view_search_results, add the Search term dimension, then Share › Download CSV.
  • Algolia: Analytics › No results (or Searches) › Download CSV.
  • Every format, step by step: Transcript import documentation.
  • Just want to see it work? Download a sample export from our demo store and upload it.
Prefer to talk first? Book a 30-minute call